Shipping policy

SHIPPING POLICY

Last updated: August 17, 2026

Thank you for shopping with Orvella.

1. Shipping Area

Orvella currently ships only to the United States.

Orders placed with addresses outside our supported shipping area may be cancelled and refunded.

2. Shipping Cost

Standard shipping is free for eligible orders placed through Orvella.

Any applicable charges will always be displayed before the customer completes checkout.

3. Processing Time

Orders are generally processed within approximately:

2 business days

Processing time begins after payment confirmation.

Weekends and applicable public holidays may not be considered business days.

Orders containing multiple products may occasionally arrive in separate packages.

4. Estimated Delivery Time

After processing and dispatch, our estimated delivery time is generally:

7–12 business days

This means the total estimated timeframe, including approximately 2 business days of processing, is generally around:

9–14 business days

Delivery times are estimates unless a specific guaranteed delivery date is expressly provided during checkout.

5. Shipping Carriers

The carrier used may vary depending on the product, delivery address, supplier, and logistical requirements.

6. Order Tracking

When tracking information is available, customers will receive or be provided with tracking details after their order has been shipped.

Please note that tracking information may take some time to become active after dispatch.

7. Delivery Address

Customers are responsible for providing complete and accurate shipping information.

This includes the recipient's name, street address, city, state, ZIP code, and any other information necessary for successful delivery.

If you notice an error in your delivery information, please contact:

lohanetsy@gmail.com

If the order has not yet been processed or shipped, we will make reasonable efforts to update the address.

We cannot guarantee that an address can be changed after an order has been shipped.

8. Delivery Delays

Delivery may occasionally be delayed due to circumstances such as carrier disruptions, severe weather, high-volume periods, customs procedures, or other circumstances outside our reasonable control.

If your order is significantly delayed, contact lohanetsy@gmail.com so that we can review the available tracking information.

9. Package Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please check:

around the delivery location;
with other members of your household;
with neighbors where appropriate;
any delivery information or notices provided by the carrier.

If the package remains missing, contact lohanetsy@gmail.com with your order number so we can review the situation.

10. Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us.

We will review the available information and, when appropriate, investigate the shipment.

If the package is confirmed as lost and the customer is not responsible for the loss, Orvella will provide an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable law.

11. Damaged Products

If your product arrives damaged, please contact:

lohanetsy@gmail.com

Please provide your order number and clear photographs showing the damage.

After reviewing your request, Orvella may arrange a replacement.

If replacement is impossible or another remedy is required under applicable law, an alternative solution, including a refund where appropriate, may be offered.

12. Customs Duties and Import Taxes

Orders shipped internationally may potentially be subject to customs duties, import taxes, processing fees, or similar charges depending on applicable rules.

Where such charges are not collected at checkout and legally remain payable by the recipient, they may be collected separately by the relevant authority or carrier.